Faking Emotions at Work May Do More Harm Than Good
(WorldNews Health)

A new analysis looks at two ways employees may try to regulate their emotions at work: surface acting and deep acting. “Surface acting is faking what you’re displaying to other people. Inside, you may be upset or frustrated, but on the outside, you’re trying your best to be pleasant or positive,” said Dr. Allison Gabriel, associate professor of management and organizations in the Eller College of Management at the University of Arizona. “Deep acting is trying to change how you feel inside. When you’re deep acting, you’re actually trying to align how you feel with how you interact with other people.” The...