Faking a positive attitude to elicit benefits may backfire when used with co-workers, according to a study which suggests that making an effort to communicate the felt emotions can be more productive. The study, published in the Journal of Applied Psychology, surveyed working adults in a wide variety of industries including education, manufacturing, engineering, and financial services for two types of emotion regulation — surface acting and deep acting. “Surface acting is faking what you’re displaying to other people. Inside, you may be upset or frustrated, but on the outside, you’re trying your best to be pleasant or positive,” said Allison Gabriel, study...
|
