Banks scored on quality of service
(World News Science)

From today (15 August 2018), banks must publish information on how likely people would be to recommend their bank - as well as its online and mobile banking, branch and overdraft services - to friends, relatives or other businesses. The results come from an independent survey of thousands of personal and small business customers, and must be prominently displayed in banks` branches, as well as on their websites and apps. This will make it easier for people to find out if another bank has a better offer and has been introduced to drive up competition between banks, so leading to a better overall quality of service for those who use them....