On-line Banking: partnership between Exprivia and Vivocha for a smarter on-line customer service
(WorldNews Italy)

ON-LINE BANKING: PARTNERSHIP BETWEEN EXPRIVIA AND VIVOCHA FOR A SMARTER ON-LINE CUSTOMER SERVICE Exprivia DFS is to integrate the Vivocha real time customer care platform in its on- line customer service solutions 30 March 2017 - Remote interactions between banks and customers are increasing constantly and on-line customer care is evolving with a range of increasingly smart real-time services integrated in bank portals or mobile banking solutions: from consulting with a personal financial manager through a video chat to guided web page browsing and proactive interaction between the customer and a specialized operator that identifies the user`s problem in advance during his visit to the site...