Why you need to enhance people experience to improve the customer experience
(WorldNews Netherlands)

Improving the customer experience is key to the success of your public sector organization, but if your people are struggling with the admin-heavy processes of internal legacy systems, how can they deliver it? As customers, taxpayers expect a more joined-up service from all layers of government. And as governments become more digitally mature, says Deloitte Insights` report, this increased focus on customer experience (Cx) will become the `cornerstone` of their...