News travels fast
(WorldNews Business)

A dissatisfied customer will verbally tell an average of 10 people about their experience. Approximately 13% will tell up to 20 people. In time, it is possible that around 100 people could hear about one customer´s poor service experience. It wasn´t all too long ago that the preceding was a true statement. Those were the days prior to Social Media. Social media has affected the world of customer service. Think about how many `friends,` `followers` or `subscribers` you have as an individual. I have about 500 `friends` on Facebook. That´s quite low compared to many. In a matter of seconds, I can let...