State-owned China Eastern Airlines uses AI to improve customer experience amid avalanche of complaints
(WorldNews Business)

In a business that receives around one million complaints a year, the ability to handle large amounts of information is critical.That is why state-owned China Eastern Airlines is now using artificial intelligence (AI) to improve the customer experience, using the technology’s ability to handle huge amounts of data to tailor its services for individual consumers.The airline’s data labs unit is even trying to solve problems before they happen by, for example, developing a pilot service that will… ......