Hydro One brings over 400 contact centre employees in-house to improve customer experience
(WorldNews Canada)

Contact centres will be run by Hydro One, creating a more seamless, customer-first experience TORONTO, Dec. 13, 2017/CNW/ - Hydro One announced today that its contact centre employees, previously contracted out, will be coming back in-house. This will allow contact centre agents to better serve customers by providing a more seamless experience. Hydro One worked collaboratively with two unions, the Power Workers Union (PWU) and The Society of Energy Professionals to enable this transition which will deliver improved service quality, agent flexibility and cost efficiency. `We are changing the way we do business to bring...