I cancelled Virgin Active membership but it kept on taking my money
(The Guardian Money News)

I also realised belatedly that it had been overcharging me from the startI took out gym membership with Virgin Active in April 2016. Through my health insurer, Vitality, I was eligible for a plan discounted to £100 a month, which could be cancelled at any time. However, the rep persuaded me to set it up as a normal account, costing £134 a month and requiring 12 months´ notice to cancel, which they would convert into a £100 Vitality account. This would make the first partial month free.In August I changed job location so instructed Virgin Active to cancel my membership. But recently I noticed it never stopped taking £134 a month (instead of £100) from me, even though its records show I have not attended a gym since August 2016. It transpires that this is because the rep never converted my account into a Vitality one, so the cancellation team incorrectly believed I required 12 months´ notice. Continue reading...