I sent money to a friend using Barclays´ Pingit app, but it never arrived
(The Guardian Money News)

An international transfer of £792 in euros in May still hasn´t turned up in my friend´s accountI made an international transfer of £792 in euros to a friend using the Barclays Pingit mobile payment service on 18 May. My friend has still not received the money, though it has left my account and on the Pingit app it shows as having been paid. I have called different Barclays helplines with no luck. I also tried online chat and went into a branch. There I was told I could pay £20 to order a `trace` on the transaction. Initially the staff told me it was going to take 24-48 hours, but I am yet to receive any information on my trace and no one can tell me where my money is.I had previously made a successful payment to the same friend using the same account details and for a similar amount. Barclays said the money had left its end, but my friend has checked with her bank and it has said that nothing has been processed. So where exactly is my money? Please help. TW, Birmingham Continue reading...