Airline Executives Believe They Are Falling Short in Their Plans to Enhance the Customer Experience According to Accenture Research (Accenture plc)
(WorldNews Africa)

(Source: Accenture plc) Airline Executives Believe They Are Falling Short in Their Plans to Enhance the Customer Experience According to Accenture Research 96 percent want to personalize the air travel experience for customers with real-time data NEW YORK; Oct. 18, 2016 - While nearly 80 percent of airlines executives say they have a clear vision for their customer strategy, nearly two-thirds (64 percent) believe they are failing to implement their plans to enhance the customer experience, according to findings of a study from Accenture. The Accenture Digital Readiness for Customer Experience in the Airline Industry study is based on interviews with executives representing a third of the...