Nobody should be locked out of their accounts because an unrelated payment failed.
Oh boy. This is going to be a strange one. Let`s kick things off from the beginning.
As far as I have been able to piece together, Dustin Curtis lost access to their Apple ID and all of the data associated with it because a monthly Apple Card payment failed. That`s it. iCloud Photo Library, contacts, email, all the things iCloud offers, gone. The App Store unusable. Curtis couldn`t even update apps, apparently. Not because their account had been compromised. They hadn`t even missed an iCloud payment.
Instead, their bank account number had changed which, again as far as I can tell, meant that a monthly payment wasn`t made when Apple requested it. Because of that, the Apple Card payment was late. So Apple pulled up the drawbridge and that was the end of that.
Curtis explains that Apple support was unable to help, likely because of the oddity that was the issue.
The first person I spoke to at Appl...
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