VBA leads in customer experience by listening to transitioning service members
(World News USA)

The U.S. Department of Veterans Affairs (VA) is at the forefront of an effort across government to put the experience of our customers at the center of all we do. The Secretary of VA has made improving service to our veterans and beneficiaries a top priority. At the Veterans Benefits Administration (VBA) we are among those leading this customer-centric transformation. The Under Secretary for Benefits is committed to providing veterans the benefits they have earned in a manner that honors their service by identifying customer service as one of his key priorities. VBA is adapting and aligning to industry standards of companies which have business models that place the responsibility for...