Research: How organizations can unleash the full potential of AI in the customer experience
(WorldNews France)

While organizations have made great strides in gaining customers` trust in AI interactions, they struggle to increase the levels of customer satisfaction Paris, July 16, 2020 - Artificial Intelligence (AI) has gone mainstream when it comes to customer interactions, according to a new report from the Capgemini Research Institute. More than half of customers (54%) have daily AI-enabled interactions with organizations - a significant increase from the 21% reported in Capgemini`s 2018 research on the subject. The report, `The Art of Customer-Centric Artificial Intelligence: How organizations can unleash the full potential of AI in the customer experience`, reveals the factors that have...