This year too, KBC further adjusts omnichannel network in line with shifting client behaviour
(WorldNews Belgium)

Press release Brussels, 30 June 2020 (2 p.m.) KBC clients are making growing use of digital and remote channels This year too, KBC further adjusts omnichannel network in line with shifting client behaviour KBC continues to align its commercial distribution channels with the way clients carry out their banking and insurance business. Clients have increasingly opted for digital channels in recent years and months, possibly combined with expert advice. At the end of March 2020, 56% of KBC clients were banking solely via a digital channel, with remote bank insurance (KBC Live) growing steadily. Large numbers of clients have also discovered banking by appointment since the corona lockdown...