More room for bespoke solutions between hotels and travelers in case of cancellations of bookings made through hotel booking websites
(WorldNews Netherlands)

Hotel booking websites Booking and Expedia offer hotels more options to provide consumers with an alternative for cancelled bookings such as date changes or vouchers. Koninklijke Horeca Nederland (KHN), which is the trade association of the Dutch hospitality industry, had contacted the Netherlands Authority for Consumers and Markets () saying that hotel booking websites wrongfully accepted cancellations prompted by the Coronavirus (COVID-19) crisis. According to the trade...