A New Normal: Rethinking Engagement With Customers and Employees
(WorldNews Environment)

For Brian Duffy, the new normal is a world where a virus is creating a downturn in the global economy while at the same time lowering CO2 emissions in some cities and countries. Duffy, president of SAP EMEA North and a member of the company`s Sustainability Council, believes that contradictory times like these are rife with opportunity. Not only do they provide opportunities for self-reflection about the benefits of home office and virtual meetings on the economy and the environment, for example, but more importantly, they open doors for fresh ideas and new business models. `If we are truly digital, there are a lot of new ways we can engage with our customers and employees,` Duffy says....