Going that extra mile ... let´s all hear it for great customer service
(The Guardian Business News)

When things go wrong with goods or services, it´s more about a resolution than the issue itselfHis story shone like a beacon in the midst of consumer gloom. Mark McKergow wrote into Your Problems to relate how he had ordered two suitcases online from Bagcraft.co.uk after his luggage was stolen in South America. It was shortly before Christmas and he needed them for his next trip at new year.The Belgian supplier dispatched the cases to Bagcraft, which has a store in Leigh-on-Sea, Essex, but one had a flaw. The shop reordered them and this time the wrong sizes were sent. By the time the correct cases arrived, Christmas was pending and there was the risk that the order might not reach McKergow on time and intact. Continue reading...