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RSS FeedsBritish Airways extends First Contact Resolution programme worldwide
(Business Traveller)

 
 

28 november 2019 22:26:09

 
British Airways extends First Contact Resolution programme worldwide
(Business Traveller)
 


The staff training initiative was piloted at Heathrow, and `empowers airport hosts to use their expertise, initiative and judgment to solve customer queries on the spot` Continue reading British Airways extends First Contact Resolution programme worldwide at Business Traveller.


 
21 viewsCategory: Travel > Business Travel
 
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(Business Traveller)
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