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RSS FeedsThe relationship between CRM and IoT
(World News Science)

 
 

15 august 2019 14:45:35

 
The relationship between CRM and IoT
(World News Science)
 


CRM. IoT. Two acronyms that are increasingly important parts of modern businesses. First, a family of software applications designed to help organisations manage their customer relationships, from initial queries and sales processes all the way through aftersales care and customer support. Second, a new ecosystem of smart connected devices, collecting previously untapped data from across organisations` premises - or from their products in situ - and turning it into tangible business intelligence. But how can CRM and the IoT work together? What is the relationship between them? There`s no one answer to this question. Rather,...


 
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