Trouble started when I tried to cancel my Virgin contract
(The Guardian Business News)

When I tried to cancel my contract, my internet failed and I was told I had to pay a reconnection feeLast month Virgin Media notified me that my monthly bill would increase yet again, this time by £3.50. This is a 9% rise which meant I could cancel my contract without incurring an early termination fee. When I tried, I was told by several customer service advisers that it was not possible. Eventually, someone admitted it was, and guaranteed that my service would remain for 30 days giving me time to find a cheaper provider. Two days later, my internet failed. Virgin claimed I had requested immediate disconnection and told me I had to pay a £79 fee. After an hour on the phone it admitted an error and assured me it would be fixed within the hour. It was still down a day later, and, in another hour-long call, customer services again blamed me before admitting a mistake and promising reconnection within 24 hours. Nothing happened except that I was billed for the termination fee. Continue reading...