Wait...Don´t go...Can I call you back instead?
(WorldNews Italy)

We`ve all had the experience of being in the middle of something - a call, conference, or just doing the dishes - when someone calls us that we want to speak with. Even if you can`t drop everything to talk with your friend, spouse, or that cousin that recently had a baby, don`t you often take just a moment just to tell them you`ll call them back as soon as you can? So why is your contact center treating your customers differently? Aren`t they just as important to your business? Everyone knows that keeping your customers happy is the goal. While this may sound fuzzy at first, customer satisfaction correlates to customer...