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RSS FeedsWSIB staffers decry chaos caused by `broken´ system that´s putting injured workers at risk
(The Star Food)

 
 

10 december 2018 04:21:27

 
WSIB staffers decry chaos caused by `broken´ system that´s putting injured workers at risk
(The Star Food)
 


Chronic understaffing, long wait times, and chaotic case management at Ontario’s workers’ compensation board are putting vulnerable accident victims at risk, compromising the integrity of the provincial compensation system, and jeopardizing financial accountability, according to the Workplace Safety and Insurance Board’s own employees.Staff made the criticisms in response to a September blog post by WSIB president Tom Teahen, which solicited feedback on whether the board was making Ontario a safer place to work, improving recovery for injured workers, meeting customers’ needs and acting in a financially responsible manner. On all four counts, the 60 responses obtained by the Star through a Freedom of Information request, show the answer was overwhelmingly no.“Accident rates are going up while resolutions to (injured worker) claims are going down,” said one employee. “There are not enough people to process work and queues keep piling up, while people that are disabled from a workplace injury are waiting for someone to get back to them. I find that embarrassing.”In another post, an employee complained they were “frustrated” by delays faced by injured workers calling the board for help, some of whom have post-traumatic stress disorder. The employee said call wait times could sometimes mount to 20 minutes — enough time for “somebody to give up and take their own life.”“It is not unheard of that clients complain of waiting in excess of 30 minutes to reach the right person,” said another. “If you can’t help an injured worker who’s (sic) literal livelihood depends on the WSIB within a reasonable time frame, that’s an incredible shortfall.”The September blog post came in the wake of a new service delivery model — rolled out in July at the board — which aims to make the compensation claim process more effective and “help people recover ...


 
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