Capgemini in Gartner Magic Quadrant
(WorldNews France)

Paris, November 9, 2018 -Capgemini, today announced that Capgemini (Prosodie[1]) has been positioned as a Leader by Gartner in its Magic Quadrant for Contact Center as a Service, Western Europe for the fourth consecutive year. It was one of eight vendors to be evaluated on the ability to execute and completeness of vision. Gartner positioning vendors in the Leaders quadrant can best be described as `those suppliers with a strong multichannel product and service capability that have already amassed a large installed base of both large and small customers. Leaders also benefit from offering...