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RSS FeedsRogers, Fido and Bell call centre workers penalized for reducing plans, offering credits
(CBC.ca Canadian News)

 
 

15 october 2018 12:48:00

 
Rogers, Fido and Bell call centre workers penalized for reducing plans, offering credits
(CBC.ca Canadian News)
 
Current and former employees describe how incentive systems at call centres for Rogers, Fido and Bell mean agents who decrease service plans suffer penalties, leading to a culture of `doing as little as possible` for the customer.


 
7 viewsCategory: General > North America > Canada
 
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