Rapid response: Technology helps hospital answer calls quickly
(WorldNews Health)

Two minutes may not be a long time, but add a basic need, like relief from pain or to use the bathroom, and those 120 seconds seem to multiply. `Two minutes can seem like forever,` said Jane Lucas, manager of 6E at Washington Hospital. To expedite staff response times to patient calls, the hospital has implemented the Responder 5 call system, which allows patients to directly contact their nurse or nursing assistant. Before implementing the system, which started being used on the hospital´s 6E department in 2013, when patients needed assistance, they would push a button that would be answered by someone at a main consol. That person would then relay the message to the appropriate caregiver....