2018 U.S. Wireless Purchase Experience Full-Service & Non-Contract Performance Studies-Vol 2
(World News Science)

COSTA MESA, Calif.: 16 Aug. 2018 - In a maturing wireless market, customer satisfaction is being challenged by the growth of non-carrier online and in-store purchase options, according to the J.D. Power 2018 U.S. Wireless Purchase Experience Full-Service Performance StudySM-Volume 2 and the J.D. Power 2018 U.S. Wireless Purchase Experience Non-Contract Performance StudySM-Volume 2. `In a wireless market experiencing fewer device sales and less frequent switching, carriers need to re-evaluate in-store and online purchase offerings,` said Ian Greenblatt, Technology, Media & Telecom Practice Lead at J.D. Power. `An increasing number of wireless customers are turning to general retail stores and...