Marks & Spencer Calls on Twilio to Transform its Communications with Customers
(World News Science)

All calls to 640 M&S stores and Contact Centres now handled via Twilio-powered technology Intelligent system routes voice calls with more than 90% accuracy to the correct department, store or contact centre agent New cloud-based system allows M&S to resolve inquiries more effectively, allowing more than 100 switchboard employees to move to customer-facing roles in store LONDON, Aug. 15, 2018 (GLOBE NEWSWIRE) -- Twilio (NYSE: TWLO), the leading cloud communications platform, today announced that Marks & Spencer has selected Twilio to power its customer communications across 640 locations and 13 UK-based contact centre hubs. The project to automate Marks & Spencer`s legacy switchboard...