KBC customers enthusiastic in their use of WhatsApp chat.
(WorldNews Belgium)

Press release Brussels, 13 February 2018 KBC customers enthusiastic in their use of WhatsApp chat. On 6 February 2018, KBC became the first bank-insurer in Belgium to offer its customers the possibility of also chatting with their bank-insurer via WhatsApp (see press release of 6 February - https://newsroom.kbc.com/chat-with-us-using-whatsapp#). o By yesterday evening, no fewer than 492 separate conversations had been dealt with. o KBC itself transmitted 1 868 messages. In other words, within an average of around four messages, customers had an answer to the questions that they had put using the number 09 331 78 16.(*) o The...