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RSS FeedsTop of the flops: the yearīs worst customer service errors
(The Guardian Money News)

 
 

11 december 2017 09:09:05

 
Top of the flops: the yearīs worst customer service errors
(The Guardian Money News)
 


From unfinished homes to bank errors, which gaffes have made your blood boil? Consumer champion Anna Tims picks the prize failuresAs you read this, some of your fellow Britons will be considering remortgaging to pay a utilities bill that demands a four-figure sum because their supplier confused imperial meter readings with metric. Except they wonīt qualify for a loan because their credit rating has been wrecked by a phantom Ģ5 default on a bank account they closed 10 years ago. And they will be unable to get the default rectified because the bank canīt get access to the account. And in any case, they have no phone to ring on since telecoms have yet to be installed on their year-old housing estate and their mobile service provider inadvertently gave their number to someone else.Itīs tempting to take the next flight out to escape the torment of corporate Britain, but before you book, be aware that paying for a ticket does not guarantee that you will be airborne. The pilotīs holiday rota might have been messed up, or a weird glitch in your travel agentīs computer might have printed your surname twice and invalidated your ticket or cancelled your booking without letting you know. Continue reading...


 
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