An app for rating public transport in real time
(WorldNews Switzerland)

23.10.17- EPFL researchers have developed a smartphone app for passengers to evaluate their experience in real time and view other users` ratings. It will be tested this fall by Lausanne`s public transport authority. Getting useful feedback from users is often a complex undertaking, especially when it comes to public transport. Social media may have given people a forum, but their comments are often too fragmented, infrequent or heated to have any practical value. EPFL researchers have now come up with an app that public transport authorities can use to survey passengers in real time through a series of interactive questions. Month-long...