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RSS FeedsMost European consumers ditch businesses that donīt meet their customer experience expectations
(WorldNews Germany)

 
 

20 september 2017 10:45:06

 
Most European consumers ditch businesses that donīt meet their customer experience expectations
(WorldNews Germany)
 


There has been a significant shift in the balance of power between consumers and businesses, with customers increasingly willing to judge organisations harshly if they donīt meet their customer experience expectations, according to new research. The research from Quadient - formerly GMC Software surveyed 8,061 adults in the UK, France, Germany and the Netherlands. It found that more than three quarters (76 percent) of respondents said they would switch from a business that doesnīt meet their customer experience expectations. Factors such as customer communications and how businesses protect personal data were increasingly critical factors in whether consumers will...


 
6 viewsCategory: General > Europe > Germany
 
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