A call centre as a `centre` will soon disappear: Shivakumar Ganesan
(WorldNews Business)

Exotel`s cloud telephony platform handles 3.5 million calls every day, for some 1300 customers around the world including Ola, Uber, Practo and Quikr. It has touched 8.5 crore unique telephone customers and it is profitable. The company was founded in 2009 by Shivakumar Ganesan, Ishwar Sridharan, Siddharth Ramesh and Vijay Sharma. Ganesan spoke with TOI about leaving a startup to start up himself. You were working for Flipkart before Exotel? As one of its earliest employees, you would have made more money had you stayed on! I was the sixth guy to join Flipkart. I had quit Yahoo thinking that I`ll start up. I spent a couple of months off trying to think of what to do, and in the meantime got...