transcosmos developed `DECAds Chat Edition For Cloud Working`, a new customer support...
(WorldNews Japan)

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) developed a new customer support service `DECAds Chat Edition For Cloud Working`, a new service which provides chat-based customer support via a smartphone app without a phone. The app also offers other features including noise canceller to remove junk messages, an operator skill assessment system, and a resource/payment management system. DECAds Chat Edition For Cloud Working is due to be launched in November, 2017. The landscape of customer support service has changed dramatically in recent years. As consumers continue to go online more via smartphones, demand...