Opodo charges for its own mistakes
(The Guardian Money News)

What´s in a name change? Much inconvenience and unfair fines Opodo, the online travel agency, is a familiar name in my inbox, but the complaints this past month are striking in their similarity.Customers who booked flights via the website have found that their surname has been entered twice on the confirmation, and Opodo wants a hefty sum to amend it. Continue reading...